If you have ordered multiple items, please be aware that they may arrive in multiple shipments for a faster delivery. You will be invoiced upon dispatch, with an invoice from each location, linking back to the original order number provided at the time the order was placed. Your NZ Post tracking number will advise how many parcels are coming and when they will be delivered. To track your delivery, please visit the NZ Post tracking tool here. If your tracking number does not reflect multiple shipments, please contact our customer service team at ecconz@ecco.com.

nz.ecco.com only ships within New Zealand.

If you wish to return an item from your order, please visit our returns page for step by step instructions.

ECCO offers exchanges via our retail stores only. If you wish to exchange item/s that you have purchased online or in-store, please visit your local ECCO store and they will assist with an exchange to a new size or style. If you are unable to visit an ECCO store, you can return your order via post, however we will only be able to provide a full refund. For a step by step guide on how to return your order by post, please visit our return page.

There is a small window where we can assist with a change to your shipping address. Please contact our customer service team at ecconz@ecco.com with your order number and correct address. We will notify you if your request has been successful. We are unable to assist in changing your email address, phone number, billing name, or billing address. If you wish to change these details, we can assist in cancelling your order so you can place a new one.

The delivery details and tracking number for your order can be found in the dispatch confirmation email. You can track your order using the NZ Post tracking tool here.

If you have not received a dispatch confirmation email within 3-5 business days of placing your order, please contact our customer service team at ecconz@ecco.com.

We are sorry to hear this, please contact us at ecconz@ecco.com and we will be happy to assist. Please include the following details in your email:

Order number: Item name/number: Description of the fault:

This is best done by using shoe trees when the shoe isn't being worn. The best types are shoe trees made out of unvarnished sandalwood, which also extracts moisture from the leather.

ECCO shoes are manufactured in European sizes. Please use our size conversion chart to find your size, located on each product page. Alternatively, you can visit one of our stores where our team will be happy to measure your feet and recommend styles.

If you are unable to see your size on our website, we may still have it available in one of our retail stores. Use our store locato to find your nearest store or email us at ecconz@ecco.com with the article number, size and your location and we’ll do our best to locate it for you.

Give the shoes plenty of time to dry. Remove the insole and let the shoes dry naturally and never expose them to artificial heat which can damage and distort them.

Only ECCO Shoes that are made with ECCO Waterproof or GORE-TEX technology are waterproof.

ECCO's line of shoes utilizes a unique type of fit. Due to this, our shoes are able to fit a very wide variety of feet. ECCOs fit from heel to instep (not to the ball of the foot). We refer to this as the ECCO "Freedom Fit".

Conventional shoes fit across the width of your feet at the toes. This restricts the natural spreading of your toes under the pressure of walking. This "Freedom Fit" allows the toes to move freely as you walk.

We do not recommend washing your shoes in a machine or by any method that submerges or soaks the leather. In addition, it is not recommended to use laundry detergent or soap as this can remove the softening agents and may cause the leather to become hard, to shrink or may cause colour bleeding and/or dye transfer. For this reason washing your shoes may void any warranty. To view our full range of clean, care and protect products please visit the link here. If you would like further guidance prior to cleaning your shoes or leather goods, please contact ecconz@ecco.com and we’ll be happy to assist.

Yes, ECCO has a 1 year limited warranty that all of our products are free from any manufacturing or material defects (wear and tear not included). For more information, please visit our warranty page, or contact us on ecconz@ecco.com.

We accept the following methods of payment: Visa and MasterCard

When placing an order on nz.ecco.com, your payment will be processed when your order is shipped. Prior to shipping, all funds are held as pending by your financial institution. Your transaction is always secure.

Our customer service is available to help you Monday to Friday from 8:30 AM to 5:00 PM NZST/NZDT. You can call us on 0800 377 326 or email us at ecconz@ecco.com.