There is a small window where we can assist with a change to your shipping address. Please contact our customer service team at ecconz@ecco.com with your order number and correct address. We will notify you if your request has been successful. We are unable to assist in changing your email address, phone number, billing name, or billing address. If you wish to change these details, we can assist in cancelling your order so you can place a new one.

The delivery details and tracking number for your order can be found in the dispatch confirmation email. You can track your order using the NZ Post tracking tool here.

If you have not received a dispatch confirmation email within 3-5 business days of placing your order, please contact our customer service team at ecconz@ecco.com.

We are sorry to hear this, please contact us at ecconz@ecco.com and we will be happy to assist. Please include the following details in your email:

Order number: Item name/number: Description of the fault: